JarixoCase Study
App Development / Focused Capability
/One In-House Team / Built Beyond Launch
Best App Maintenance & Support Service in Bangladesh
Keep your app stable, secure, and ready for every update. Framecipher provides ongoing app maintenance and support services for Android, iOS, cross-platform, SaaS, and enterprise applications. We help businesses fix bugs, manage OS and SDK updates, monitor performance, maintain integrations, and improve existing apps over time. Whether we built your app or another development team did, we can assess the current codebase and create a maintenance plan around its actual needs. From Bangladesh to businesses in the US, UK, Australia, Canada, and UAE, our in-house team supports applications beyond their initial launch.
01
Proactive OS & SDK Upgrades
Staying ahead of major Android, iOS, and framework releases to prevent production breaks
02
Root-Cause Crash & Bug Fixes
Deep investigations into functional errors, UI glitches, authentication, and checkout failures
03
Security & Infrastructure SLA
Continuous dependency audits, security patches, database backups, and server health monitoring
04
Third-Party & API Reliability
Maintaining critical payment gateways, ERP connectors, webhooks, and external services
Core Service Capabilities
Our App Maintenance & Support Services
App maintenance involves more than fixing problems after they appear. We monitor the parts of your application that can change over time and keep the product aligned with new technical requirements.
Discipline 01
OS, SDK & Device Compatibility
Android and iOS regularly introduce new operating system versions, SDK requirements, and device changes. We review your application against relevant platform updates and make the changes needed to keep it working properly.
- Android and iOS version compatibility
- SDK and dependency updates
- Deprecated API replacement
- Device compatibility checks
- Build and configuration updates
- Regression testing after platform changes
- App Store and Google Play technical requirements
We focus on compatibility before platform changes become production problems.
Discipline 02
Bug Fixes & Crash Resolution
Every application can develop issues as users, devices, dependencies, and integrations change. We investigate reported bugs and production issues to identify the underlying cause rather than repeatedly treating the same symptom.
- Crash investigation
- Functional bug fixes
- UI and interaction issues
- Login and authentication problems
- Payment and checkout issues
- Data-related errors
- Regression testing
- Root-cause investigation
- Post-release verification
We prioritize issues based on their impact on your users and business operations.
Discipline 03
Performance Monitoring & Optimization
Slow screens, failed requests, crashes, and inefficient processes can affect the user experience. We monitor relevant application and infrastructure signals and investigate performance problems when they appear.
- App performance checks
- Crash and error monitoring
- API response analysis
- Server health monitoring
- Database performance checks
- Memory and resource issues
- Slow application flows
- Performance optimization
- Regression testing after optimization
The goal is to keep performance issues visible before they become larger operational problems.
Discipline 04
Security & Infrastructure Maintenance
Security requirements do not end when an application launches. We help keep the application, dependencies, and supporting infrastructure maintained as your technology environment changes.
- Security patches
- Dependency updates
- Vulnerability reviews
- Server and hosting maintenance
- Database maintenance
- Backup and recovery checks
- Authentication and access reviews
- Configuration updates
- Security-related bug fixes
For applications with specific compliance requirements, the maintenance scope can be planned around those requirements.
Discipline 05
Backend, API & Third-Party Integration Support
Mobile applications often depend on APIs, databases, payment systems, authentication services, analytics, and other external systems. A change in one system can affect the entire application. We maintain existing backend and integration components to help keep these connections working.
- Existing API maintenance
- API error investigation
- Backend bug fixes
- Database-related issues
- Payment integration maintenance
- Authentication integrations
- Third-party service updates
- Integration monitoring
- API compatibility checks
This service focuses on maintaining existing systems. New API architecture or major API development can be handled as a separate development project.
Discipline 06
App Release & Store Management
A technically complete update still needs to reach users safely. We support the release process by preparing, testing, and verifying application updates.
- Version and build updates
- Release preparation
- Production build support
- Pre-release testing
- App Store submission support
- Google Play submission support
- Release verification
- Staged rollout support where appropriate
- Post-release issue monitoring
- Rollback planning
We help reduce the risk of releasing an update without understanding its production impact.
Discipline 07
Feature Enhancements & UX Improvements
Maintenance does not always mean fixing something that is broken. As your business grows, you may need smaller product improvements without rebuilding the entire application.
- Minor feature additions
- Existing feature improvements
- UI and UX refinements
- User-flow improvements
- Analytics-based improvements
- Third-party feature updates
- Small workflow changes
- Product experiments and testing support
Larger feature development can be scoped separately when it requires substantial development capacity.
Discipline 08
Analytics, Monitoring & Reporting
Maintenance works better when your team can see what is happening inside the application. We use relevant application information to help identify recurring problems, performance issues, and maintenance priorities.
- Application health
- Crash and error trends
- Performance issues
- Resolved bugs
- Pending issues
- Security and dependency updates
- Integration issues
- Completed maintenance work
- Recommended next steps
You receive clear communication about the work performed and issues that require attention.
Engineering Modalities
Types of App Maintenance We Provide
Different applications require different types of maintenance. We organize maintenance work around the reason the application needs an update.
Category 01
Corrective Maintenance
Corrective maintenance addresses problems that already exist. This includes bugs, crashes, failed integrations, broken features, and other issues affecting application functionality.
The process typically involves identifying the issue, finding its cause, applying the fix, testing the affected areas, and verifying the result.
Category 02
Adaptive Maintenance
Adaptive maintenance keeps an application compatible with changes around it. These changes can come from operating systems, devices, SDKs, APIs, third-party services, infrastructure, or platform requirements.
Examples include:
- • Android or iOS updates
- • SDK changes
- • Dependency changes
- • API changes
- • Third-party service updates
- • Infrastructure changes
Category 03
Preventive Maintenance
Preventive maintenance focuses on reducing future problems. Instead of waiting for outdated components to cause failures, we review areas that may become difficult to maintain later.
Examples include:
- • Dependency reviews
- • Security updates
- • Codebase cleanup
- • Technical debt identification
- • Monitoring improvements
- • Backup checks
- • Deprecated component replacement
- • Performance reviews
Category 04
Perfective Maintenance
Perfective maintenance improves an application even when it is already functioning correctly. The focus can be usability, performance, maintainability, or product improvements.
Examples include:
- • UX improvements
- • Performance optimization
- • Minor feature improvements
- • Interface refinements
- • Workflow improvements
- • Maintainability improvements
Platform Scope
Apps We Maintain
We adapt the maintenance approach to the application's platform, architecture, integrations, and business requirements.
Platform 01
Android Apps
We maintain Android applications across supported Android versions and device environments. Support can include compatibility updates, bug fixes, performance optimization, security updates, dependency maintenance, and release support.
Platform 02
iOS Apps
We help maintain iOS applications as Apple introduces new operating system versions, SDK requirements, devices, and platform changes. Maintenance can cover compatibility, bugs, performance, dependencies, integrations, security, and release updates.
Platform 03
Cross-Platform Apps
Cross-platform applications have their own framework, dependency, and platform compatibility requirements. We can maintain applications built with supported cross-platform technologies while addressing both the shared codebase and platform-specific issues.
Platform 04
SaaS & Web Applications
SaaS applications require ongoing attention across the frontend, backend, database, APIs, infrastructure, authentication, and integrations. Our maintenance approach can cover application stability, security, performance, infrastructure, integrations, and incremental product improvements.
Platform 05
Enterprise Applications
Enterprise applications often involve complex workflows, integrations, user roles, internal systems, and security requirements. We can structure maintenance around application stability, integration reliability, security updates, technical improvements, and controlled releases.
Lifecycle Realities
Why Your Business Needs Ongoing App Maintenance
Launching an application is only the beginning of its technical lifecycle. Your application operates within an environment that continues to change. Operating systems update. Dependencies become outdated. APIs change. Security requirements evolve. User expectations also change.
Pillar 01
Skipping Maintenance Increases Technical Debt
Small technical problems can become larger when they remain unresolved. Outdated dependencies, deprecated components, inefficient code, and recurring bugs can make future development slower and more expensive. Regular maintenance helps identify these issues before they become harder to address.
Pillar 02
OS & SDK Changes Can Break Existing Apps
An application that worked correctly last year may require updates after a major platform change. New operating systems can affect APIs, permissions, background processes, device behavior, and store requirements. Regular compatibility checks help your team prepare for these changes instead of reacting after users encounter problems.
Pillar 03
Security Risks Grow Over Time
Old dependencies and unpatched components can create unnecessary security exposure. Security maintenance helps keep application components and supporting infrastructure updated as vulnerabilities and technical requirements change.
Pillar 04
Performance Problems Affect User Experience
Users notice slow loading, crashes, failed requests, and unreliable features quickly. Performance monitoring helps identify problems that may not be obvious during development or basic testing.
Pillar 05
Third-Party Integrations Can Fail
Your app may depend on payment providers, APIs, authentication services, analytics systems, maps, messaging services, or other external platforms. When those services change, your application may require corresponding updates.
Pillar 06
Maintenance Helps Prevent Costly Rework
Regular maintenance keeps technical issues from accumulating. It can also make future feature development easier because your application remains closer to a supported and maintainable state.
Codebase Transition
Taking Over an Existing App
You do not have to return to the original development company for ongoing maintenance.
Framecipher can assess an application built by another developer or agency and establish a practical maintenance baseline. Before taking responsibility for ongoing support, we review the application and its surrounding systems.
Takeover Phase 01
Codebase & Architecture Assessment
We review the existing codebase to understand how the application is structured and maintained.
- • Application architecture
- • Code organization
- • Build configuration
- • Technical dependencies
- • Known technical debt
- • Development documentation
- • Maintainability concerns
- • Areas requiring immediate attention
Takeover Phase 02
Dependency & Security Review
We identify outdated, deprecated, or potentially problematic dependencies where they are relevant to the project. The review can also identify security maintenance requirements and components that require updates.
Takeover Phase 03
Infrastructure & Integration Review
An application rarely operates alone. We review relevant infrastructure, APIs, databases, authentication systems, payment services, third-party integrations, and deployment environments. This helps identify dependencies that could affect future maintenance.
Takeover Phase 04
Maintenance Baseline & Backlog
After assessment, we organize identified issues into a practical maintenance baseline.
- • Critical technical issues
- • Compatibility requirements
- • Security updates
- • Performance concerns
- • Integration issues
- • Technical debt
- • Recommended improvements
- • Future maintenance priorities
This gives both teams a clearer starting point before ongoing support begins.
Standard SLA Inclusions
What’s Included in Every Maintenance Plan
The exact level of support changes by plan, but every engagement starts with a clear understanding of the application and its maintenance requirements.
Standard 01
Onboarding & App Health Review
We review the application before ongoing maintenance begins. This helps us understand the current codebase, dependencies, infrastructure, integrations, known issues, and technical priorities.
Standard 02
Compatibility & Security Updates
We monitor relevant platform and dependency changes and identify updates that require attention. Security maintenance is handled according to the application's technology and agreed scope.
Standard 03
Monitoring & Issue Detection
Relevant application health signals are monitored based on the maintenance plan. The goal is to identify crashes, errors, performance issues, and other technical problems that require investigation.
Standard 04
Bug Fixes & Technical Support
Bug-fix support is included according to the selected maintenance plan. We investigate reported issues, apply appropriate fixes, test affected functionality, and verify the result.
Standard 05
Reporting & Communication
You receive updates about maintenance activities, resolved issues, outstanding work, and relevant recommendations.
Standard 06
Direct Team Access
You communicate directly with the team handling your application's maintenance. This keeps technical discussions, issue reporting, and maintenance decisions connected.
Severity Matrix
Support Levels & Response Times
Not every application issue has the same business impact. We categorize support requests by severity so critical problems can receive the appropriate level of attention. Specific response times should be defined in the service agreement based on the selected maintenance plan.
Severity Tier 01
Critical Issues
Critical issues can affect the application's core operation, major user flows, revenue-generating functions, or a significant portion of users.
Examples include:
- • Application-wide crashes
- • Major production outages
- • Critical payment failures
- • Severe authentication failures
- • Major backend failures
Severity Tier 02
High-Priority Issues
High-priority issues affect important functionality but may not completely stop the application from operating.
Examples include:
- • Major feature failures
- • Significant API problems
- • Recurring crashes
- • Important integration failures
- • Serious performance degradation
Severity Tier 03
Standard Issues
Standard issues generally affect specific features or user flows without causing a widespread outage.
Examples include:
- • Individual feature bugs
- • UI problems
- • Non-critical API errors
- • Device-specific issues
- • Minor performance problems
Severity Tier 04
Minor Requests
Minor requests usually involve small changes or improvements that do not require emergency intervention.
Examples include:
- • Small UI adjustments
- • Minor content changes
- • Small configuration updates
- • Low-impact usability improvements
Response and resolution expectations depend on the agreed support plan, issue severity, and technical complexity.
Strategic Decision Matrix
App Maintenance vs. New Development
Not every application problem requires a new app. Sometimes maintenance is enough. Other situations require modernization or redevelopment.
| Situation | Appropriate Approach |
|---|---|
| Existing app works but needs regular updates | Maintenance |
| Existing feature needs improvement | Feature Enhancement |
| Codebase has growing technical limitations | Modernization |
| Architecture is no longer practical to maintain | Redevelopment |
| Application needs a completely different product direction | New Development |
Maintenance
Choose maintenance when the existing application remains suitable for your business and mainly needs ongoing technical support.
Feature Enhancement
Choose feature enhancement when the core application is stable but you need additional functionality or improvements.
Major Modernization
Modernization may be appropriate when the application needs significant technical improvements while preserving important parts of the existing product.
Complete Redevelopment
Redevelopment may make more sense when the existing architecture has become too difficult or costly to maintain.
We assess the application before recommending the appropriate path.
Agency Differentiators
Why Choose Framecipher for App Maintenance & Support
Maintenance requires more than reacting to support tickets. Your team needs a partner that understands the application, its business purpose, and the technical environment around it.
Advantage 01
One In-House Team
Your maintenance work stays with our in-house team. This keeps communication, technical decisions, development, testing, and ongoing support connected.
Advantage 02
Platform-Specific Support
Android, iOS, cross-platform, SaaS, and enterprise applications have different maintenance requirements. We structure support around the actual platform and architecture instead of treating every application the same way.
Advantage 03
Existing Codebase Takeover
We can assess applications developed by another team. Our takeover process helps establish the application's current condition before ongoing maintenance begins.
Advantage 04
Transparent Reporting
You receive clear information about completed work, current issues, maintenance activities, and recommended improvements.
Advantage 05
Local & International Delivery
We provide app maintenance support from Bangladesh for businesses in Bangladesh and international markets, including the US, UK, Australia, Canada, and UAE.
Advantage 06
Long-Term Product Support
An application should not become difficult to maintain after launch. Our ongoing support model helps businesses manage technical changes, resolve issues, maintain integrations, and improve their applications over time.
Domestic & Global Support
App Maintenance Services Across Bangladesh & Worldwide
Framecipher provides ongoing application maintenance from Bangladesh for businesses that need a reliable technical partner after launch.
App Maintenance in Bangladesh
We support businesses in Dhaka and across Bangladesh with ongoing application maintenance, bug fixes, platform updates, security maintenance, performance support, and technical improvements. Our local delivery model makes it easier to coordinate directly with your team while maintaining a structured engineering workflow.
International App Support
We also work with businesses targeting international markets, including the US, UK, Australia, Canada, and UAE. Remote collaboration allows us to support applications across different markets while keeping maintenance communication organized and transparent.
Lifecycle Methodology
How We Approach App Maintenance & Support
Our maintenance process starts with understanding the application before making changes. The exact workflow depends on the platform, codebase, infrastructure, and support requirements.
01
Initial App Assessment
We begin by reviewing the current application and its technical environment. This can include the codebase, dependencies, application health, crash history, performance, security, backend, APIs, integrations, deployment process, and known issues.
We then identify the areas that need immediate attention and those that can be planned later.
02
Maintenance Plan & SLA Scoping
We define the maintenance scope around the application's actual requirements.
- Supported platforms
- Maintenance coverage
- Issue priorities
- Monitoring requirements
- Bug-fix scope
- Security responsibilities
- Feature support
- Communication process
- Response expectations
Where an SLA is required, response and support terms should be defined before the engagement begins.
03
Monitoring & Maintenance Setup
We establish the relevant monitoring and maintenance workflow for the application.
Depending on the system, this may include application health monitoring, crash and error tracking, performance checks, integration monitoring, security reviews, and issue tracking.
04
Ongoing Updates & Issue Resolution
Once maintenance begins, we handle planned updates and reported issues according to their priority and scope.
This can include bug fixes, dependency updates, OS compatibility work, security patches, performance improvements, and integration fixes.
05
Release & Deployment Support
Before production releases, we review the relevant changes and perform appropriate testing.
After deployment, we verify the updated application and monitor for issues that require attention.
06
Regular Reporting & Review
We provide regular updates on completed work, current issues, maintenance activities, and recommended next steps.
This keeps your team informed about the application's technical condition without requiring them to manage every engineering detail.
Predictable Support Tiers
App Maintenance Pricing
The cost of app maintenance depends on the platform, codebase condition, application complexity, integrations, support scope, and required development capacity. Our current maintenance plans are structured for different levels of ongoing support.
Essential Maintenance Plan
Best for: Simple apps and lower-maintenance requirements
৳15,000/month
Designed for simpler applications that require regular technical attention without extensive feature development.
Includes:
- OS compatibility checks
- Monthly crash report review
- Basic application monitoring
- Routine maintenance review
- Technical support within the agreed scope
Recommended
Standard Maintenance Plan
Best for: Native Android, iOS, and cross-platform apps
৳30,000/month
Suitable for applications that require regular bug-fix support and ongoing technical maintenance.
Includes:
- Regular bug fixes
- Continuous monitoring
- OS and dependency maintenance
- Monthly reporting
- Minor feature updates
- Technical support
Growth Maintenance Plan
Best for: SaaS, ecommerce, and growing applications
৳50,000/month
Designed for applications with more active users, integrations, or ongoing product requirements.
Includes:
- Priority support
- Security patching
- Integration monitoring
- Expanded feature support
- Performance maintenance
- Regular technical review
- Monthly reporting
Enterprise Maintenance Plan
Best for: Complex applications and enterprise requirements
Custom Pricing
Enterprise applications often require a maintenance model based on their architecture, integrations, security requirements, user volume, and operational processes.
Includes:
- Dedicated maintenance capacity
- Complex integration monitoring
- Advanced infrastructure requirements
- Compliance-related maintenance
- Custom support workflows
- Planned feature development
- Custom reporting requirements
The final scope and pricing are defined after an application assessment.
Choose Enterprise→The final scope and pricing are defined after an application assessment.
Direct Clarity
Frequently Asked Questions
Key questions about our ongoing app maintenance agreements, response tiers, platforms, and codebase takeover procedures.
Do I need maintenance if my app just launched and is working fine?+
Yes, a working app today can break with the next OS update if nothing's actively monitoring compatibility. Maintenance is preventive, not a service reserved for apps that are already broken.
What happens if my app crashes or something breaks?+
Depending on your plan, we respond to urgent issues with priority turnaround, drawing on a team already familiar with your app's codebase. Specific response time commitments are confirmed as part of your maintenance plan.
Do you maintain apps you didn't originally build?+
Yes, we provide maintenance for apps built by other developers or agencies, starting with an initial codebase assessment to understand the current setup before ongoing maintenance begins.
Is maintenance different for a SaaS app versus a native mobile app?+
Yes, a SaaS product needs closer monitoring of tenant-level issues and billing integrations, while a native app's maintenance centers more on OS compatibility and store policy compliance. We scope the plan to match your app's actual platform.
Do you provide maintenance for apps outside Bangladesh?+
Yes, we maintain apps for businesses across Bangladesh as well as internationally, including the US, UK, Australia, Canada, and UAE.
Post-Launch Stability & Longevity
Start Your App Maintenance & Support Plan
Your application does not stop needing technical attention after launch. If your app has recurring bugs, outdated dependencies, compatibility issues, performance problems, security concerns, or third-party integration failures, we can assess the current situation and define the right maintenance scope.
Next steps:
- Tell us about your app.
- Share the issues or maintenance requirements.
- Get an application assessment and suitable support plan.