App DevelopmentBased in Dhaka · Serving worldwide

Best App Maintenance & Support Service in Bangladesh

An app that isn't maintained doesn't stay the same, it slowly stops working, one OS update at a time. Framecipher provides ongoing maintenance and support for Android, iOS, cross-platform, SaaS, and enterprise apps built for businesses in Dhaka and clients across the US, UK, Australia, Canada, and UAE, so launch day isn't the last time your app gets real attention.

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“Most app problems don't start as emergencies. They start as a skipped update or an unmonitored crash report, and by the time a user notices, the fix that would've taken an hour now takes a week.”

Scope of work

What we deliver

A practical breakdown of the strategy, production, and technical work included in this service.

01

OS COMPATIBILITY & UPDATE MANAGEMENT

Keeping the app working correctly as Android and iOS both continue evolving. An app that passed review at launch can still fall out of compliance a year later if nobody's tracking policy changes.

  • Android OS Update Testing: Verifying functionality against new Android releases before they reach wide adoption.
  • iOS Update Testing: Testing against new iOS versions, including Apple's annual major release cycle.
  • SDK & Dependency Updates: Keeping third-party libraries and frameworks current before they become deprecated liabilities.
  • App Store Policy Compliance: Tracking changes to App Store and Google Play guidelines that could affect an already-live app.
02

BUG FIXES & PERFORMANCE MONITORING

Catching issues in real usage, not waiting for a pattern of complaints to surface. A bug that only shows up for a fraction of users is still costing you reviews, retention, and word of mouth.

  • Crash Reporting & Triage: Monitoring crash reports and prioritizing fixes based on actual user impact.
  • Performance Monitoring: Tracking load times, memory usage, and responsiveness as the app scales.
  • Bug Fix Development: Addressing issues as they're identified, with a clear release cadence rather than an indefinite backlog.
  • Regression Testing: Confirming a fix for one issue doesn't quietly introduce another.
03

SECURITY & INFRASTRUCTURE MAINTENANCE

The unglamorous work that keeps an app from becoming a security liability over time. Security maintenance is invisible when it's working, and it's exactly the kind of work that gets skipped when nobody's specifically responsible for it.

  • Security Patch Management: Applying security fixes promptly across the app and its backend dependencies.
  • Backend & Server Maintenance: Keeping infrastructure current, patched, and sized correctly as usage grows.
  • Data Backup & Recovery: Regular backups and tested recovery procedures, especially for apps handling sensitive user data.
  • Vulnerability Scanning: Periodic scans to catch security gaps before they become real incidents.
04

FEATURE UPDATES & PRODUCT EVOLUTION

Supporting the app as your business's needs continue to change after launch. An app frozen at its launch-day feature set falls behind user expectations faster than most teams expect.

  • New Feature Development: Building functionality your roadmap calls for, without needing a new full project every time.
  • A/B Testing Support: Helping test changes with real users before rolling them out to everyone.
  • Third-Party Integration Updates: Keeping connections to payment processors, CRMs, or other services working as those platforms change.
  • Analytics Review & Recommendations: Flagging usage patterns and opportunities we notice, even outside the immediate maintenance scope.
05

REPORTING & DIRECT SUPPORT

Making maintenance work visible instead of something happening quietly in the background. Maintenance you can't see the results of is hard to trust, reporting is what makes the ongoing work visible.

  • Monthly Maintenance Reports: A clear summary of updates, fixes, and monitoring results each month.
  • Incident Communication: Direct notification if something significant comes up, not discovered after the fact.
  • Store Rating & Review Monitoring: Keeping an eye on what users are actually saying in App Store and Play Store reviews.
  • Direct Access to Your Team: A real point of contact who already knows your app, not a rotating support queue.

The business case

Why this matters

Treating an app as finished at launch is one of the most common, and most expensive, assumptions app owners make.

Skipping Maintenance Doesn't Save Money

A small fix caught early is inexpensive. The same issue left for a year, discovered after an OS update breaks core functionality, usually costs far more to untangle.

App Store Ratings Reflect Neglect Quickly

Crashes and bugs show up in reviews within days, and low ratings suppress future downloads, proactive maintenance is a growth lever, not just a technical chore.

OS Updates Arrive Whether You're Ready or Not

Apple and Google don't coordinate their release schedules with your roadmap. An unmaintained app accumulates compatibility debt with every update it misses.

Different Apps, Different Risks

An ecommerce app's biggest risk is usually payment integration failure; a SaaS product is usually tenant-level bugs affecting multiple customers at once. Generic, one-size-fits-all monitoring misses what actually matters for your specific app.

Why Frame Cipher

Built for accountable delivery

OS Compatibility Management

Testing and updates against new Android and iOS releases, so your app keeps working as the platforms evolve.

Bug Fixes & Performance Monitoring

Crash reports and performance data actively monitored, with fixes prioritized by real user impact.

Security & Infrastructure Maintenance

Patches, backups, and vulnerability scanning handled proactively, not reactively.

Feature Development

Ongoing functionality built as your product roadmap evolves, without starting a new project each time.

Monthly Reporting

Clear, regular summaries of what's been done, so maintenance work stays visible.

Direct Team Access

A real point of contact who already knows your app's history and architecture.

Delivery process

A clear path from brief to result

Each stage has a defined outcome and review point, so you always know what is happening next.

  1. Step 01

    Initial App Assessment

    We review your app's current platform, codebase health, and any existing known issues before maintenance begins.

  2. Step 02

    Maintenance Plan Scoping

    We define what your specific app needs: update frequency, monitoring scope, response time expectations based on platform and risk.

  3. Step 03

    Ongoing Monitoring & Updates

    Continuous crash and performance monitoring, alongside scheduled OS compatibility testing and security patching.

  4. Step 04

    Regular Reporting

    Monthly summaries of work completed, issues caught, and recommendations for what's next.

  5. Step 05

    Rapid Response When Needed

    Fast turnaround on urgent issues, backed by a team already familiar with your app's architecture and history.

Pricing guide

Clear scope before commitment

App maintenance pricing depends primarily on your app's platform, complexity, and how much active development versus monitoring it needs each month.

Essential

Starting Price
৳15,000/month
What's Covered
OS compatibility checks, monthly crash report review, basic monitoring
Best For
Simple apps, low-complexity MVPs

Standard

Starting Price
৳30,000/month
What's Covered
Regular bug fixes, continuous monitoring, monthly reporting, minor feature updates
Best For
Native Android/iOS apps, cross-platform apps

Growth

Starting Price
৳50,000/month
What's Covered
Priority response, security patching, integration monitoring, expanded feature support
Best For
SaaS products, ecommerce apps

Enterprise

Starting Price
Custom Quote
What's Covered
Dedicated response times, complex integration monitoring, compliance-driven maintenance
Best For
Enterprise apps, high-traffic platforms

Prices shown are a guide. Your proposal confirms the final scope, fee, and delivery schedule before work begins.

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Delivery details

Local context, global standards

Coverage

Dhaka-based, worldwide delivery

Framecipher is based in Dhaka and provides app maintenance for businesses across Bangladesh and clients in the UAE, US, UK, Australia, and Canada, 20+ countries so far. Time zones, app store review timing, and regional platform requirements vary, and our support process is built to work across them rather than assuming one market's schedule everywhere.

For apps serving Bangladeshi users specifically, that includes monitoring performance on the mix of device tiers and connection speeds common in the local market, not just flagship-device conditions.

Schedule

Timeline & duration

App maintenance is an ongoing service, not a fixed-length project plan typically run month-to-month or on an annual agreement, with monitoring and updates happening continuously rather than at a single point in time. Initial app assessment and onboarding usually takes 3 to 5 business days before regular maintenance coverage begins.

Response times for urgent issues depend on the plan tier, with faster turnaround available on higher tiers for apps where downtime carries a higher cost that gets confirmed as part of scoping your specific plan.

Accountability

Review & approval

Every maintenance action updates, fixes, changes is logged and reported, so nothing happens to your app without visibility into what was done and why.

We don't guarantee an app will never experience a bug or an OS-related issue, since some of that is outside any provider's full control. What we guarantee is proactive monitoring, prompt response, and a team that catches problems early instead of finding out about them from a one-star review.

FAQ

Common questions, answered

Do I need maintenance if my app just launched and is working fine?+

Yes, a working app today can break with the next OS update if nothing's actively monitoring compatibility. Maintenance is preventive, not a service reserved for apps that are already broken.

What happens if my app crashes or something breaks?+

Depending on your plan, we respond to urgent issues with priority turnaround, drawing on a team already familiar with your app's codebase. Specific response time commitments are confirmed as part of your maintenance plan.

Do you maintain apps you didn't originally build?+

Yes, we provide maintenance for apps built by other developers or agencies, starting with an initial codebase assessment to understand the current setup before ongoing maintenance begins.

Is maintenance different for a SaaS app versus a native mobile app?+

Yes, a SaaS product needs closer monitoring of tenant-level issues and billing integrations, while a native app's maintenance centers more on OS compatibility and store policy compliance. We scope the plan to match your app's actual platform.

Do you provide maintenance for apps outside Bangladesh?+

Yes, we maintain apps for businesses across Bangladesh as well as internationally, including the US, UK, Australia, Canada, and UAE.

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