Privacy policy

Introduction

Frame Cipher ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our contact form.

Information We Collect

Contact Form Information

When you submit our contact form, we collect:

• Your name
• Email address
• Project type selection
• Message content
• Timestamp of submission

Analytics Information

We use Google Analytics and Firebase Analytics to understand how visitors interact with our website. This may include:

• Device and browser information
• IP address (anonymized)
• Pages visited and time spent
• Referring websites
• Geographic location (country/city level)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and project requests
• Communicate with you about our services
• Improve our website and user experience
• Analyze website traffic and usage patterns
• Prevent fraud and enhance security

Data Storage and Security

Your contact form submissions are securely stored using Google Firebase Firestore, a cloud-hosted NoSQL database. We implement appropriate security measures including:

• Encrypted data transmission (HTTPS/SSL)
• Secure database access controls
• Regular security audits
• Limited access to authorized personnel only

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Third-Party Services

We use the following third-party services that may collect information:

Google Firebase

Stores contact form submissions. View Firebase's privacy policy at firebase.google.com/support/privacy

Google Analytics

Tracks website usage and analytics. View Google's privacy policy at policies.google.com/privacy

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to processing of your information

To exercise these rights, contact us at teamframecipher@gmail.com

Data Retention

We retain your contact form submissions for as long as necessary to respond to your inquiry and maintain business records. You may request deletion of your information at any time by contacting us.

Cookies

Our website uses cookies and similar tracking technologies for analytics purposes. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: teamframecipher@gmail.com

Phone: +880 1768-146650

Address: Mirpur 14, Dhaka, Bangladesh